App details
- iPhone model and iOS version.
- TillShot app version and build, if visible in Settings -> About.
- Whether you are using Free or Pro.
Support
How can we help?
For support, privacy questions, purchase questions, model setup issues, or feedback, email TillShot support.
Contact
[email protected]Please do not send sensitive receipt images unless they are necessary for the issue and you are comfortable sharing them.
What to include
A few details help us understand the issue faster.
What happened
- What you were trying to do.
- The screen or flow where the issue happened.
- Any visible error message, copied as text if possible.
Privacy first
- Do not include receipt images unless needed.
- Redact merchant, address, payment, or tax details if possible.
- Never send backup passwords.
Common topics
These are the areas most likely to matter during launch.
Privacy
Read how local storage, recognition downloads, exports, and support email work.
Purchases
Purchases, subscriptions, cancellations, and refunds are handled by Apple.
Backups
TillShot backups are local files. Keep your backup password safe.
Terms
Read the rules for using TillShot, including exports and recognition.